Alton Towers boss delivers a near-perfect crisis interview
Alton Towers boss sets a great example for dealing with crises
By Robert Taylor on the June 5th, 2015
Well done Mitchell Johnson, former Aussie quick, for pointing out the vital importance of good body language in his Telegraph article this morning.
The point Johnson makes is that good body language is not just a symptom of a strong sporting performance, it’s also a cause of it.
The truth of this became clear to me several years ago when I was training a partner at a major law firm in the City of London. In his first practice interview his posture was awful (hunched, fidgety, off-centre) and his performance was correspondingly terrible. But in his second interview, not only did he correct this awful posture, but he said he felt so much more confident and authoritative as a result. And, of course, that’s exactly how he came across to the audience.
What is true for a media interview (and Test cricket) is also true for any type of communication. Get your body language right, and everything else is a whole lot easier.
